Your Privacy Matters to Us
This Privacy Policy describes how IRCTC OTP Trains collects, uses, and shares your personal information when you use our services.
At IRCTC OTP Trains, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this Privacy Policy, please do not use our services.
We may collect the following personal information when you use our services:
| Information Type | What We Collect | Purpose |
|---|---|---|
| Contact Information | Name, email address, phone number | Customer support, order processing |
| Payment Information | Payment method, transaction details | Processing purchases, refunds |
| Account Information | Username, password (encrypted) | Account management, security |
| Communication Data | Chat messages, support tickets | Customer service, improvements |
We automatically collect certain technical information:
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We use collected information for the following purposes:
Process orders, deliver products, and provide customer support.
Analyze usage patterns to improve our services and user experience.
Protect against fraud, unauthorized transactions, and security threats.
Send important updates, service announcements, and promotional offers (with consent).
We may share your information with third parties only in the following circumstances:
| Third Party | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Process transactions | Payment information, transaction details |
| Hosting Providers | Website hosting & maintenance | Website usage data, technical information |
| Legal Authorities | Legal compliance | Required information as per law |
| Service Providers | Email delivery, analytics | Contact information, usage data |
We require all third-party service providers to maintain the confidentiality and security of your information and to use it only for the purposes for which we disclose it to them.
We implement appropriate technical and organizational security measures to protect your personal information:
All sensitive data is encrypted using SSL/TLS technology
Advanced firewall protection against unauthorized access
Strict access controls and authentication protocols
Regular security audits and vulnerability assessments
Note: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
You have the following rights regarding your personal information:
You can request a copy of the personal information we hold about you.
You can request correction of inaccurate or incomplete information.
You can request deletion of your personal information under certain conditions.
You can object to the processing of your personal information.
To exercise any of these rights, please contact us using the information provided in the Contact section.
We use cookies and similar tracking technologies to track activity on our service and hold certain information.
Cookies are small data files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.
We use the following types of cookies:
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us:
Email: privacy@manualonline.shop
Phone: +91 8159803729
Address: Delhi, India
We will respond to your inquiry within 48 hours during business days.